Connected Support in Eight Structured Steps

Step 1

Organisation & Team Onboarding

Providers set up their organisation before the first participant is onboarded.

• Create the organisation profile and provider details
• Invite coordinators and support workers
• Set roles and access levels
• Configure organisational preferences

The organisation is ready and staffed before support begins.

Step 2

Participant Onboarding & Consent

Participants are welcomed into a personalised support environment.

• Assign support team members
• Complete consent and service agreements
• Configure tracking preferences
• Establish communication permissions

Participants remain in control of who can access their information.

Step 3

Planning, Rosters & Support Activities

Daily support is organised in one shared environment.

• Create shifts and tasks
• Schedule appointments and routines
• Track goals and support plans
• Set reminders and notifications

Everyone involved understands what support looks like each day.

Step 4

Support Delivery & Progress Recording

Support workers capture meaningful information during and after each interaction.

• Record progress notes
• Log observations and wellbeing indicators
• Document strategies and outcomes
• Flag incidents or behavioural concerns

This creates consistent, high-quality records that inform future support.

Step 5

AI Learning & Crisis-Aware Support

The system continuously learns from participant data to provide relevant guidance.

• Identifies emerging wellbeing patterns
• Supports early awareness of change
• Provides immediate guidance when distress occurs
• Notifies support teams when assistance is requested

Participants receive support even when their usual network is unavailable.

This guidance is decision support, not medical advice — a qualified member of the participant's support team remains responsible for care decisions.

Step 6

Knowledge & Guidance Access

Support workers and teams can access the right information when they need it.

• Search policies and procedures
• Access participant-specific information
• Use de-escalation guidance
• Locate important contacts and appointments

Decision-making becomes faster and more confident.

Step 7

Communication & Team Coordination

All updates are shared across the participant's authorised support network.

• Broadcast important updates
• Share progress insights
• Coordinate across providers and clinicians
• Strengthen collaboration across teams

Everyone works with the same understanding of participant needs.

Step 8

Approval, Reporting & Integration

Administrative processes are completed efficiently and accurately.

• Review and approve timesheets
• Maintain structured records
• Support compliance reporting
• Export payroll data through system integrations

Operational workflows align directly with participant care delivery.